Digital audit

What we look at

• Map listings. Address, entrance, opening hours, phone number and photos. Does the information match across different services and your website?
• Reviews. What guests write, which complaints keep coming up, and whether and how the venue responds.
• Website and online menu. Does the menu open on a phone, are prices up to date, is it clear how to book?
• Booking. Does the button or Telegram link work, what happens after a request is sent, does a confirmation arrive?
• Delivery. If you work with delivery apps, we check your listing, food photos and descriptions.

Why inconsistencies hurt more than mistakes

If your website says you're open until midnight and the map says eleven, guests won't try to find out which is right. They'll pick a place where everything is clear. A single mismatch like this can cost more than slow service, because the guest simply never reaches you.

Linked to the visit

The most useful findings come from where online meets the dining room. If reviews keep mentioning long waits for the bill, we build that moment into the mystery guest visit scenario. If a window table was promised at booking, we check that evening whether the promise was kept.

What you get

• A prioritised list of inconsistencies and errors for each channel.
• An analysis of recurring complaints in reviews, with recommendations on how to respond.
• The guest journey from search to booking, with every point where they might drop off marked.
• A fix plan: what to correct within a day and what within a week.

Who it's for

New venues entering the market, chains whose location listings haven't been checked in a long time, and hotels that receive guests through several booking channels.

FAQ