Services
Four services that cover the entire customer journey, from finding your venue on a map to saying goodbye at the door. Order them individually or combine them into a single programme.
Mystery guest audit
A mystery guest visits your venue as an ordinary customer and goes through the whole journey: welcome, seating, ordering, service, payment and farewell. The result is a report against your standard with visit moments, timings of key stages, photos and the methodologist's recommendations.
More about mystery guest audits
Mystery call
We check how your team handles phone calls and Telegram or WhatsApp messages: response speed, help with choosing, booking and confirmation. Many guests are lost before they even arrive, and this service shows you where.
Digital audit
We look at your venue through the eyes of someone choosing where to go: map listings, reviews, website, online menu, prices and booking buttons. We find inconsistencies and the points where guests leave for your competitors.
Service standards
If you don't have a service standard or yours is out of date, we'll help you write one: service stages, target times, key phrases and critical errors. Then we audit against that standard.
On request
Payment and cash-handling controls, team training based on audit findings and consolidated analytics for chains. Tell us what you need, and we'll suggest a format.