Pricing: tailored to your needs
We don't publish a price list, because a fair price depends on the answers to a few questions. Below you'll find what goes into the price and which formats are available. We quote the exact amount after a short briefing, and it doesn't change after that.
What affects the price
- Number of venues and visits per month. The more visits in the programme, the lower the price per visit.
- City. Tashkent, the tourist hubs of Samarkand and Bukhara, or a regional capital: this affects mystery guest recruitment and travel costs.
- Visit scenario. A solo lunch and a group dinner booked via Telegram need different preparation.
- Checklist. We either work to your standard or first develop one together with you.
- Additional services. Mystery calls, digital audits and team training based on the findings.
The bill at the venue
The mystery guest behaves like an ordinary customer and pays for their order. You reimburse this expense separately from our fee, against the receipt. We agree the order amount in advance so that it fits the scenario and your average bill.
Formats
First audit
Free: one venue, a full report, no contract and no prepayment. We agree in advance how the mystery guest's bill will be covered on the first audit.
One-off audit
A single visit with a report and the methodologist's recommendations. Ideal for looking into a specific complaint or checking a new venue after opening.
Multi-month programme
A series of scheduled visits covering different shifts, days of the week and scenarios. Follow-up audits show whether changes are working. Chains also get a comparison between venues.
Chains and franchises
A single standard for every location, identical scenarios and a consolidated view of the whole network and of each partner individually.
How to get a quote
Email us at info@gosti.com.uz: tell us how many venues you have and in which cities, your format and what you'd like to check first. We'll reply with a written proposal.
See how the work is organised on the Methodology page, and what you'll receive in our sample report.